Last Update: 11/01/2024
Auxeus LLC has a responsibility to protect the privacy of our users and visitors. This privacy policy (“Policy”) is in regards to our website, communications and services (collectively “Services”). This Policy explains how Auxeus collects information from you and how that information is kept and used. By accessing, browsing or using the Services you acknowledge that you have read and understood this Policy. Auxeus may update this Policy from time to time, indicated by the Last Update date, so we recommend visiting from time to time for reviewing the most current information.
What Information We Collect
Visitors can browse our Services without sharing any personal information.
File Uploads
We do not assert any ownership over your files that are uploaded. You retain full ownership of all of your files and any intellectual property rights or other proprietary rights associated with your files. We are not liable for any statements or representations in your files provided by you in any area on the Services. You are solely responsible for your files to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your files.
We don't store or share your uploaded files. After they are processed, your files are deleted instantly.
Information Provided by You Directly
Visitors can browse our Services without sharing any personal information.
User sign-up: Email address and password.
Files you upload: We don't store or share your uploaded files. After they are Mastered, your uploaded files are deleted instantly.
Payment information you provide when subscribing: Your payment information is processed safely and securely using the robust payment system Stripe.
Email and Forms: We collect any information you email to us or submit on our Contact Us form, including feedback and suggestions.
Information We Receive from Others
We also may receive information about you from others. Users may provide information about you as they use our Services. You may decide to share information with us through your social media account.
Information Collected Automatically
We collect information automatically when you visit, browse or use the Services, sign up, contact us, or when you mention us on social media. This includes analytics data such as browser type, browser information, device identifiers or your IP address, mobile device IP address, audio files, pages visited, length of time spent on pages, referring site, metrics and others. We analyze this data to better understand trends and to help improve the Services quality for everyone moving forward.
Cookies
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use cookies to enhance the overall user experience.
How We Use Your Information
The personal information we collect is used for providing the Services, improving the Services, and contacting you and responding to questions about your account. We use your information to verify your identity, generate your user account, manage your account, enable a password, allow communications with you, provide email support, and contact you when required. If suspicious, fraudulent, inappropriate or illegal behavior occurs, we may use your information to address any ongoing, suspected or alleged violations of our Terms of Use. Under certain circumstances, we may be required to disclose your personal data to law enforcement if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
How We Share Information
If someone submits a report involving you (such as a claim you violated our Terms of Use), we may communicate to the reporter actions, if any, we took as a result of their report. We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person. We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
Security Of Your Personal Information
The security of your personal information is a top priority for us. Auxeus is TLS-certified for maximum security and protection of your information, and Stripe’s payment system is safe and secure. Please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our Services. To delete your account permanently, please contact Auxeus and we will delete it.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this Policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us and provide us with full details of the alleged breach.
Children’s Privacy
Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers immediately. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Changes To This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.