Help Center



Getting Started

Account

Billing





Getting Started


Getting Started with Auxeus

Experience the best quality instant mastering with our user-friendly interface and customizable options. Enjoy unlimited premium Masters all year for just $89. Try it right now for free and hear the difference.


Our promise to you

Mastering is an art of fine sculpting. Extreme changes can play tricks on your ears and can ruin your song, hurting all the work you've done and hurting your listeners' ears too. Our engine is expertly crafted around the fundamentals of audio. It will never over-process, over-compress, or over-boost your music. It is designed to enhance your music carefully and brilliantly.


Enjoy unlimited Masters all year

Upload as many songs as you like and download as many Masters as you want. All year long.


Save money

Paying for a mastering engineer or do-it-yourself classes and tools is expensive and will easily cost you over $1,000 for just one album. And the results might not even meet your expectations. Auxeus, on the other hand, provides incredible value and timeless results at a fraction of the cost. Enjoy unlimited Masters all year for just $89.


Save time

If you hire a mastering engineer, you can expect at least 2 weeks before you get your Masters back. Learning to do it yourself will take even longer. And the results might not even meet your expectations. But with Auxeus, you have complete control with our user-friendly interface and you receive your professional Masters instantly. Experience it right now for free.


Safe and secure

Your music is safe and secure, guaranteed. We don't store or share your uploaded files. After they are Mastered, your uploaded files are deleted instantly. For processing payments, Auxeus is powered with Stripe's robust and secure platform.


User-friendly customization

Easily customize your masters however you like. Experiment with different styles and options based on the songs you're creating.


Professional results guaranteed

Mastering can be cryptic and confusing. We've taken all of the guesswork out of it for you. We specialize in Mastering and focus exclusively on Mastering. Enjoy the peace of mind knowing your music is in good hands.


Experience it instantly

Try it right now for free without limitations and hear the difference. No payment information is needed to try it.



Back to top




Create a Free Account

Creating a free Auxeus account is simple:


  1. Click on "My Account" or "Log In" in the navigation bar.
  2. Enter your email address and choose a password.


Tips for creating a strong password:



Back to top




Start Your Free 7-Day Trial

Auxeus offers a free 7-day trial period for you to evaluate our service and ensure it meets your needs. To start your free trial, go to My Account and click the "Start Your Free 7-Day Trial" button. During the trial, you can Master your files without restriction. No credit card is needed during the trial period. If you enjoy Auxeus and wish to use it all year long, you can enter your payment details before the trial ends to ensure uninterrupted access. If not, your subscription will just be paused, and no charges will be made. You can resume it any time.



Back to top




How much does Auxeus cost?

For just $89 a year, upload as many songs as you like and download as many Masters as you want. Auxeus offers a free 7-day trial period for you to evaluate our service and ensure it meets your needs.



Back to top




What is Instant Mastering?

Instant Mastering uses code and algorithms to master audio files in a short amount of time, oftentimes within seconds.



Back to top




Using Auxeus to Master your Music

Using Auxeus is easy. Simply upload your audio file, customize your desired result using our user-friendly interface, and then click “Download Your Master.” Your Master will automatically download to your device momentarily. Larger files may take longer to finish.


Our promise to you

Mastering is an art of fine sculpting. Extreme changes can play tricks on your ears and can ruin your song, hurting all the work you've done and hurting your listeners' ears too. Our engine is expertly crafted around the fundamentals of audio. It will never over-process, over-compress, or over-boost your music. It is designed to enhance your music carefully and brilliantly.


Professional results guaranteed

Mastering can be cryptic and confusing. We've taken all of the guesswork out of it for you. We specialize in Mastering and focus exclusively on Mastering. Enjoy the peace of mind knowing your music is in good hands.


Experiment with the different styles and customizable options:



Back to top




Using Auxeus to Master your Podcasts

Using Auxeus is easy. Simply upload your audio file, customize your desired result using our user-friendly interface, and then click “Download Your Master.” Your Master will automatically download to your device momentarily. Larger files may take longer to finish.


Not only is Auxeus the best quality instant mastering for your music, it’s also great for Podcasts.


Tips for Mastering Podcasts:



Back to top







Account


Forgot Password

If you've forgotten your password, don't worry, you can easily reset it. Here's how:


  1. Click on "Log In."
  2. Enter your registered email address and click "Continue." Click "Forgot Password?", and a Reset Password link will be sent to your inbox.

Please note that it might take a few minutes for the Reset Password link to arrive in your email inbox. If it doesn't arrive, check your spam or junk folders. The link will expire after an hour, so make sure to reset your password soon. If you don't receive a link, feel free to contact us for assistance.



Back to top




Change Password

To change your password:


  1. Go to My Account.
  2. Click on the "Change Password" button.
  3. Enter your current password, and then enter and confirm your new password.
  4. Save your changes.

Your password will be updated immediately, and you'll receive a confirmation email.



Back to top




Change Email

To change your email address, please contact us directly with your request. We'll assist you in updating your email address in our system.



Back to top




Delete Account

If you wish to delete your account, please contact us with your request. We'll process your request and delete your account.



Back to top




Having Trouble?

If you're experiencing issues with downloading your Masters or managing your account or subscription, try the following troubleshooting tips:



Back to top







Billing


Start Your Free 7-Day Trial

Auxeus offers a free 7-day trial period for you to evaluate our service and ensure it meets your needs. To start your free trial, go to My Account and click the "Start Your Free 7-Day Trial" button. During the trial, you can Master your files without restriction. No credit card is needed during the trial period. If you enjoy using Auxeus and wish to continue, you can enter your payment details before the trial ends to ensure uninterrupted access. If not, your account will be paused, and no charges will be made.



Back to top




How much does Auxeus cost?

For just $89 a year, upload as many songs as you like and download as many Masters as you want. Auxeus offers a free 7-day trial period for you to evaluate our service and ensure it meets your needs.



Back to top




Payment Options for You

Auxeus, in partnership with Stripe®, offers a wide range of payment options for you. You can pay using all major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payment methods such as Amazon Pay, Apple Pay, Google Pay, Cash App, and Link. You can manage and update your payment method at any time through the Stripe® customer portal accessible from My Account.



Back to top




Refund Policy

We offer a free 7-day trial period for you to evaluate Auxeus and ensure it meets your needs. During the trial, you can Master your files without restriction.


Because of this trial period, we do not offer refunds or prorated refunds for any subscriptions once the payment has been processed.


Automatic renewal will occur unless paused or cancelled. You will receive email notifications about upcoming payments. Pause or cancel your subscription before the renewal date to avoid charges for the next cycle.



Back to top




Pausing Your Subscription

At Auxeus, we understand that sometimes you may need to take a break. Instead of cancelling, you can pause your subscription, which will temporarily halt billing and access to the service. If you don't enter your payment information before the end of your free trial, your subscription will automatically pause. You can resume your subscription at any time by updating your payment information through the Stripe® customer portal. Pausing is a great option if you're not quite ready to commit but want to keep your account active for future use. To access your Stripe® customer portal, go to My Account and click "Manage Your Subscription."



Back to top




Resuming a Paused Subscription

If your subscription is paused because you didn’t enter payment information before your free trial ended, you can easily resume it. Just log into your Auxeus account, go to My Account, and click "Manage Your Subscription." In the Stripe® customer portal, enter your preferred payment method to restart your subscription. Once updated, your subscription will become active again, and you can continue enjoying Auxeus without missing a beat.



Back to top




Cancelling Your Subscription

If you decide that Auxeus isn't the right fit for you, cancelling your subscription is simple. Head to My Account and click the "Manage Your Subscription" button to access the Stripe® customer portal. From there, you can cancel your subscription at any time. Cancelling will prevent future charges, but you'll still have access to the service until the end of your current billing period or free trial period.



Back to top




Failed Payments

If a payment attempt fails, Stripe® will automatically retry the payment over a period of time. During this time, you'll be notified of the failed payment and have the opportunity to update your payment method. If payment continues to fail, your subscription may be paused until a valid payment method is provided. To avoid service interruptions, ensure that your payment details are up-to-date and that sufficient funds are available when a payment is due.


Auxeus does not charge any fees beyond the subscription cost. However, if you have insufficient funds in your bank account when a payment is due, your bank may charge you an overdraft fee. To avoid this, ensure that your account has sufficient funds when your trial period ends and your subscription payment is processed. Auxeus will send you reminders as your trial period nears its end to help you stay informed and avoid any unexpected charges from your financial institution.



Back to top




Viewing Payment History

After starting your free 7-day trial or subscribing to Auxeus, you can easily view your payment history, invoices, and payment information through our billing management customer portal, powered by Stripe®. To access this information, log in and go to My Account. Click on the "Manage Your Subscription" button. This will open the Stripe® customer portal, where you can see details about your trial period, view past invoices, and manage your payment information. If you've entered a payment method, you can review and update your billing address, email, and other related details directly in the portal.



Back to top




Updating Billing Information

It's easy to update your payment method and billing information at Auxeus. Whether you need to switch to a different credit card, update your billing address, or change your billing email, you can do it all through the Stripe® customer portal. Simply log in, go to My Account, and click on the "Manage Your Subscription" button. From there, you'll be able to securely update your payment details and ensure that all your billing information is up-to-date.



Back to top







Need more help?